Desde el aeropuerto
Most international travelers arrive at Adolfo Suárez Madrid–Barajas Airport (MAD), located approximately 12 kilometers away.

Guía para la primera visita
Madrid, España
Los datos que se buscan primero, extraídos de esta guía.
Most international travelers arrive at Adolfo Suárez Madrid–Barajas Airport (MAD), located approximately 12 kilometers away.
Download the Renfe or Cercanías app: Don't rely on paper tickets. These apps are essential for checking real-time schedules and platform information.
At Atocha train station, storage is open Monday-Sunday from 5:30 a.m. to 10:20 p.m. At Chamartín station, it's open from 7:00 a.m. to 11:00 p.m. daily. Prices are per day: small items cost €3.10, medium €3.60, and large items €5.20.
Use the elevators rather than escalators if you have heavy luggage, as navigating the staircases and construction zones with bags is difficult.
Premium Restrooms: There are modern, premium restrooms on the ground floor. They cost €1, but the fee is refundable as a discount on purchases at station shops.
WiFi: Free WiFi is available throughout the complex—just look for the registration portal once you connect.
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Madrid Chamartín is a major rail hub located in the north of the city. Most international travelers arrive at Adolfo Suárez Madrid–Barajas Airport (MAD), located approximately 12 kilometers away.
Welcome to Madrid Chamartín-Clara Campoamor. As a large, bustling transport hub, it can initially feel daunting, but understanding its layout will make your transit much smoother. Think of the station as a split-function facility: the concourse sits elevated above the tracks, with access points descending to the platforms below.
The station features 25 platforms in total, numbered 1 to 25 from west to east. For a first-time visitor, the most critical distinction is between the two functional zones. Platforms 1–13 are primarily dedicated to Cercanías (commuter) and regional services. These platforms offer free access and are located on the left side of the main concourse when you enter from the front. Conversely, platforms 14–25 are reserved for long-distance, high-speed services, including AVE, Alvia, and Iryo trains. Accessing this section requires passing through a security luggage check, which is situated on the right side of the main concourse.
Because this is a large station, allow at least 15 to 20 minutes to navigate between the extreme ends of the platform area, especially if you are traveling with heavy luggage. The layout is currently undergoing significant transformation, so while the numbering is logical, physical pathways can occasionally shift. Always follow the overhead digital signage, which is your best guide for real-time platform changes.
A common point of confusion for first-timers is the separation of these two zones. If you are transferring from a commuter train to a high-speed service, do not assume you can walk directly between platforms at track level. You will typically need to ascend to the main concourse level, cross to the correct zone, and then descend again. If you have mobility concerns or heavy bags, look for the clearly marked elevators and escalators located at the center of the concourse, which provide the most efficient route between the street level, the main hall, and the platforms.
If you find yourself disoriented, the main concourse is your anchor point. All major facilities, including ticket offices, information screens, and station exits, are centralized here. Stay calm, keep an eye on the boards, and allow yourself extra time to clear the luggage security check for your high-speed connection.
Navigating a major hub like Madrid Chamartín-Clara Campoamor can feel overwhelming, especially with the ongoing construction. I wish someone had told me these things before I arrived; they would have saved me so much stress.
The Excess Baggage Company provides luggage storage in Terminals 1, 2, and 4. Opening hours are either 05:00 AM - 11:00 PM or 07:00 AM - 10:00 PM, depending on the terminal. A 24-hour service is also available at Terminal T1 (Ground Floor, Hall 2) and Terminal T4 (Ground Floor, Arrivals hall). All luggage undergoes an x-ray scan for security.
At Atocha train station, storage is open Monday-Sunday from 5:30 a.m. to 10:20 p.m. At Chamartín station, it's open from 7:00 a.m. to 11:00 p.m. daily. Prices are per day: small items cost €3.10, medium €3.60, and large items €5.20. You can contact both via phone at 902 43 23 43.
Book via the LUGGit website or app. A trained Keeper will meet you at your chosen location and time to collect your bags, which are sealed with a unique ID, insured up to €1,200, and trackable. They will later deliver your luggage to your selected destination. Prices start at €4.99 per bag, with discounts for multiple bags. Use code BLOG10 for 10% off.
Yes, several services connect you to local businesses. Specific locations include Lock & Be Free near Puerta del Sol, Plaza Mayor, and in Chueca; Locker in the City near Gran Vía and on Calle Fuencarral; and Madrid Lockers opposite San Miguel Market. Other providers are Bounce, LuggageHero, Nannybag, RadicalStorage, and Stasher.
The most affordable starting price mentioned is €10 for a small bag for 2 hours at the Excess Baggage Company stores in the airport terminals. For comparison, the train station storage starts at €3.10 per day for a small item, and the LUGGit pick-up and delivery service starts at €4.99 per bag.
Overnight sleeping is possible but restricted. Security checks boarding passes around 11:00 PM and evicts those without valid tickets for a flight. If you qualify, the experience is basic; few benches are without armrests. Terminals 2, 3, 4, and 4S are comparable for sleeping, but Terminal 1 services low-cost carriers and may be less suitable.
Terminus station serving Madrid, Spain. Officially known as Madrid-Chamartín-Clara Campoamor, this major transport hub primarily serves northern and northwestern Spain, as well as high-speed services and international routes. The facility, which opened in 1975, is currently undergoing significant transformation and expansion to accommodate rising passenger numbers, which have grown substantially beyond earlier estimates.
Is this station huge and confusing? For first-time travelers, the layout is generally straightforward, though it spans multiple levels. The station features 21 primary platforms, though ongoing infrastructure projects may occasionally affect access routes. High-speed, long-distance, and commuter (Cercanías) trains all operate here, so it is essential to follow local signage carefully.
To navigate with confidence, allow extra time—arriving 30–40 minutes before your departure is recommended. The station is well-signposted with English displays for international visitors. Be aware that for high-speed services, platform numbers are typically displayed on information screens only 15–20 minutes before departure. If you are taking a long-distance train, you will need to pass through a quick luggage security check before entering the designated departure area. The station is fully integrated with the Madrid Metro (Lines 1 and 10), providing a direct and efficient link to the rest of the city.